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Returns and Refunds Policy
At Stern's Coffee, we want you to enjoy every cup. Due to the perishable nature of our food products, we offer returns or exchanges on unopened items within 14 days of purchase.
1
Contact Support
Send an email to our customer service team with your order number and the reason for the return.
2
Review Approval
Our team will review your request to ensure the items are eligible for return according to food safety standards.
3
Ship the Product
Once approved, securely pack the unopened coffee or equipment and ship it back to our roastery.
4
Receive Refund
After we inspect the returned items, we will process your refund to the original payment method within 7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing